Customer Service

  • Frequently asked questions
    What happens if I have forgotten my password/username?/h6>

    If you forget your password simply click on the link "Forgot password". You will receive an email with instructions on how to reset your password. If you have forgotten your username we can email it to you directly.

    Which payment methods are accepted at Ted Bernhardtz?


    When you order goods from us you can pay using the following methods: card payment, bank transfer, invoice and installment payments. Learn more about our terms of sale and payment methods here.

    Which credit cards are accepted at Ted Bernhardtz?


    We accept VISA, MasterCard and American Express.

    When is payment deducted from my card?

    The payment is deducted from your card when we send your order. The payment is reserved in connection with your purchase, but is not deducted before we ship your order.

    How is the money paid back if the order is returned and when will I receive my refund?


    When returning a product you will get your money back within 30 days. Your returned order will always be refunded using the same payment method as used for purchase, unless otherwise agreed.

    What delivery costs are incurred when I shop online?


    Ted Bernhardtz always has FREE DELIVERY and FREE RETURNS.

    How long is the delivery time?


    Delivery usually takes between 1-3 working days. For detailed delivery information visit this page.

    Can I return or exchange an item I purchased from Ted Bernhardtz?


    You have the right to exchange and return an item up to 14 days from the date of purchase. You have the same right to exchange or return underwear and swimwear as for all other goods purchased online. Just make sure that the goods are unused and undamaged with the relevant garment labels still attached.


    How do I know what size I should choose?


    Ted Bernhardtz have written down the size of the model that is pictured.


    I have questions for Klarna, what do I do?


    If you have questions for Klarna you should always contact them directly since they are responsible for our customer invoices. You may need account information, would like to split your payments or have received a reminder that you do not understand? If so, contact Klarna directly here.

    Can I feel secure with my purchase from Ted Bernhardtz?


    Ted Bernhardtz is certified by the Council for e-Commerce Certification in Sweden. To become certified various conditions are imposed which include that the company is not in financial insolvency, and that the page uses TLS / SSL encryption when sensitive payment information is sent or displayed. Certification can be revoked if the Council for e-Commerce Certification believe, for example, that the company does not fulfill promises to customers, is not responding to communications within a reasonable time, is violating the law on Consumer Protection on Distance Contracts and Doorstep Selling Contracts, the Personal Data Act, the Electronic Communications Act, the Consumer Sales Act or violates any other Swedish law. As we are a holder of this certification you can feel secure when dealing with Ted Bernhardtz knowing that we meet the requirements set by the Council for e-Commerce Certification in Sweden.

  • Delivery information
    Free delivery

    With us you always receive free delivery regardless of the total amount of the order.

    Free Exchanges & Returns

    With us it's always free to return or exchange goods. Use the enclosed return delivery label to return the goods free of charge.

    Delivery time

    All deliveries from Ted Bernhardtz are free for you as a customer. All shipments that are sent by Ted Bernhardtz can be fully tracked to the customer's nearest collection office. Your order is sent with Posten and is delivered in 1-3 working days. If the customer lives north of Sundsvall and the delivery is made by the postal service then it may take an extra day. If a shipment unexpectedly experiences a substantial delay, then you always have the right as a customer to cancel the purchase. You can locate your package by going into your account with us or on posten.se.

    Unclaimed package

    Unclaimed packages will incur a fee of 249 SEK:- to cover the handling charges that are incurred if a package is not collected. Your package is usually held at the post office for 14-21 days before it is sent back to our warehouse.

  • Terms & Conditions
    Applicability of Consumer Protection


    These Terms and Conditions are applied to the purchase agreement that you as a consumer conclude with Järntorgsgatan 1911 AB, registered business number 556799-5047, hereinafter referred to as "Ted Bernhardtz". In order to look after your interests as a customer, the provisions of the Consumer Sales Act (SFS 1990:932), the law on Consumer Protection on Distance Contracts and Doorstep Selling Contracts (SFS 2005:59) and the Personal Data Act (SFS 1998:204) are applied to all purchases at www.tedtbernhardtz.com.


    Delivery fee

    Orders at Ted Bernhardtz that have a Swedish delivery address are delivered free of charge by Posten.

    Order confirmation

    When you order your goods an email is sent to the email address you provided during your purchase to confirm that we have received your order. This order confirmation also serves as your receipt and is important to save in case you need to get in touch with our customer service team.

    Payment method

    Ted Bernhardtz offers secure and free payments via Klarna AB. You can select card payment (Visa, American Express or MasterCard), bank transfer (SEB, Nordea, Swedbank and Handelsbanken) invoice or installment payments via Klarna.

    Card payment

    Ted Bernhardtz offers secure and free of charge card payments. We currently accept MasterCard, American Express and VISA. For debit and credit cards we use Klarna AB who are a leading provider of secure payment solutions on the Internet. When you shop with us you are taken to an encrypted and secure page where the payment is made. No account details or personal details are stored by us. Card payments are subject to the security standard 3D-Secure, which is a security standard developed by Visa and MasterCard to ensure secure payments over the Internet.

    Invoice

    For invoice payment Ted Bernhardtz work with Klarna AB, a leading provider of online payment services.

    Learn more about Klarna and their terms on Klarna's website https://klarna.com/sv/privat/kundservice/villkor.

    "14 day payment terms. If payment is late then a 50SEK reminder fee is charged in accordance with what is currently allowed by law, together with 24% interest + applicable reference rate. A standard credit review without a courtesy copy is carried out and delivery is made to the registered address."

    Ted Bernhardtz does not impose an invoice fee on you as a customer.

    Pricing

    All prices at Ted Bernhardtz are inclusive of Swedish VAT (25%). Ted Bernhardtz reserves the right to regularly change the prices on all the products in our range, whether this be an increase in price or a decrease. The prevailing price at the time of purchase is the price that applies to your purchase.

    Security

    Ted Bernhardtz is certified by the Council for e-Commerce Certification in Sweden. To become certified various conditions are imposed which include that the company is not in financial insolvency, and that the page uses TLS / SSL encryption when sensitive payment information is sent or displayed. Certification can be revoked if the Council for e-Commerce Certification believe for example that the company does not fulfill promises to customers, is not responding to communications within a reasonable time, is violating the law on Consumer Protection on Distance Contracts and Doorstep Selling Contracts, the Personal Data Act, the Electronic Communications Act, the Consumer Sales Act or violates any other Swedish law. As we are a holder of this certification you can feel secure when dealing with Ted Bernhardtz knowing that we meet the requirements set by the Council for e-Commerce Certification in Sweden!

  • Exchanges and returns
    Exchanges and returns

    At Ted Bernhardtz you have the right as a consumer to cancel your purchase within 14 days from the date you received your goods.

    This right is applicable provided that the product is essentially kept in an unchanged condition and, in cases where the goods are sealed, the seal is still intact. Contact the Customer Service team to return your goods. Ted Bernhardtz will cover your shipping costs and handling fees.

    The customer takes on the risk when returning goods. It is therefore important that goods are not damaged during transit. Goods must be unused and sent back undamaged. The goods are the property of the customer until we have received the returned items. We recommend that all our customers send trackable packages for additional security for the customer. Use the enclosed return shipping label so that you as a customer can feel confident that the package is fully trackable.

    Sale

    14 day return policy applies to goods that are on sale.

    Claims

    If a product proves to be defective or faulty a claim can be made on the item. If the defective good is supplied by Ted Bernhardtz a full refund is provided if the claim is approved. Claims to Ted Bernhardtz must be made within a reasonable time from when you as a customer received the product. Only original faults are covered by the warranty. For example, the warranty does not cover defects caused by normal wear and tear. Ted Bernhardtz will cover your shipping costs and handling fees.

    Only original faults are covered by the warranty. For example, the warranty does not cover defects caused by normal wear and tear. Shipping costs are covered by Ted Bernhardtz.

    Address for exchanges, returns and claims:

    Järntorgsgatan 1911 AB
    C/O Ted Bernhardtz
    Järntorgsgatan 8

    413 01 Gothenburg

    For your security we recommend sending trackable packages. The goods are the property of the customer until we have received the returned items. Use the enclosed return shipping label so that you as a customer can feel confident that the package is fully trackable.


    Transport damage

    Ted Bernhardtz is responsible for goods lost or damaged during delivery. Claims regarding transport damage must be made within a reasonable time. Upon receipt of the shipment, it is important to verify that the package has not been damaged during transport.

    Refunds

    In the case of a claim or unwanted purchase the customer receives a refund within 30 days from the day that Ted Bernhardtz receives notice of the claim or notice that the purchase was unwanted. If you have paid by card then the refund is returned to the same card that you paid with. If you have paid with Klarna Invoice or Klarna Account we will credit the invoice when the package arrives with us.

  • Privacy Policy
    Privacy Policy

    Denna integritetspolicy beskriver hur Ted Bernhardtz behandlar dina personuppgifter. Ted Bernhardtz Groups aktiva bolag består av Ted Bernhardtz At Work AB, Ted Bernhardtz Creative AB och Ted Bernhardtz Kläder AB (”Ted Bernhardtz”) behandling av personuppgifter sker enligt vid var tidpunkt gällande lagstiftning. Det innebär bland annat att Ted Bernhardtz skyddar dina personuppgifter med nödvändiga åtgärder och att du alltid har rätt att kontakta oss för att få reda på vilka personuppgifter vi har sparade om dig. Du kan läsa mer om dina rättigheter i denna policy samt besöka datainspektionen.se för ytterligare information om personuppgiftsbehandling. Har du några frågor om vår behandling av personuppgifter är du givetvis alltid välkommen att kontakta oss.

    Vem ansvarar för dina personuppgifter?

    Ted Bernhardtz At Work AB, org.nr. 556619-0194, Ted Bernhardtz Creative AB, org nr 556799-5047, Ted Bernhardtz Kläder AB, org nr. 556119-9596 är var och en personuppgiftsansvariga för behandlingen av dina personuppgifter och ansvarar för att sådan behandling sker på ett lagligt sätt.

    Hur får Ted Bernhardtz dina personuppgifter?

    Ted Bernhardtz samlar in personuppgifter som du lämnar till oss när du exempelvis kontaktar oss via vår hemsida, sociala medier eller e-post, ansöker om arbete hos oss samt när du i övrigt använder våra tjänster. Ted Bernhardtz kan även få personuppgifter från andra källor än från dig. Uppgifterna kan komma från exempelvis Skatteverket eller din arbetsgivare som använder sig av våra tjänster.

    Vilka uppgifter behandlas?

    Ted Bernhardtz behandlar de personuppgifter som lämnas till oss och/eller inhämtas av oss. Det kan vara namn, e-postadress, telefonnummer, adressuppgifter, personnummer, kundnummer, bankuppgifter, CV, personligt brev, anställningsnummer och klädstorlek.

    Varför behandlar Ted Bernhardtz uppgifter om dig?

    för att kontakta dig,

    för att fullgöra våra åtaganden gentemot dig som kund,

    för att tillhandahålla välfungerande, effektiva och enkla tjänster,

    för att möjliggöra god kundvård- och service genom att exempelvis besvara frågor som du ställer till oss,

    för att hantera och administrera arbetsansökningar,

    för att använda som underlag vid fakturering och bokföring,

    för att följa tillämplig lagstiftning, såsom bokföringslagen,

    för att skicka relevant information och marknadsföringserbjudanden om Ted Bernhardtz tjänster.

    När har Ted Bernhardtz rätt att behandla dina personuppgifter?

    Ted Bernhardtz har rätt att behandla de personuppgifter som krävs för fullgörandet av vårt åtagande mot dig eller om du har lämnat samtycke till behandlingen. Ted Bernhardtz kan även behöva behandla dina personuppgifter på grund av krav i lag eller förordning.

    VEM HAR TILLGÅNG TILL DINA PERSONUPPGIFTER?

    Dina personuppgifter används av Ted Bernhardtz och Ted Bernhardtz personuppgiftsbiträden. Vi lämnar inte ut personuppgifter till andra bolag eller till myndigheter om vi inte är skyldiga att göra det på grund av lag, förordning eller myndighetsbeslut eller för att skydda våra rättigheter eller tredje parts rättigheter.

    Vi vidarebefordrar, säljer eller byter aldrig dina personuppgifter för marknadsföringsändamål till tredje part.

    Överföring till tredje land

    Ted Bernhardtz överför inte dina personuppgifter till länder utanför EU/EES om inte detta särskilt angivits i samband med att du lämnar dina personuppgifter till oss.

    Hur länge sparar Ted Bernhardtz dina personuppgifter?

    Ted Bernhardtz sparar bara dina personuppgifter så länge det är nödvändigt för att vi ska uppfylla ändamålet med behandlingen i varje enskilt fall.

    Personuppgifter som tillhör en kund gallras således som utgångspunkt när avtalsförhållandet upphört under förutsättning att personuppgifterna inte därefter behöver sparas för exempelvis bokföringsändamål.

    Vad har du för rättigheter?

    Du har rätt att när som helst (kostnadsfritt en gång per år) begära information om vilka personuppgifter vi har sparat om dig. Din begäran ska vara skriftlig och egenhändigt undertecknad samt innehålla uppgift om namn och personnummer. Detta behöver vi för att säkerställa att vi lämnar ut uppgifterna till rätt person.

    Om dina uppgifter är felaktiga, ofullständiga eller irrelevanta, kan du begära att få dem rättade. Du har även rätt att få dina personuppgifter raderade. Vi kan dock inte radera dina uppgifter om det föreligger ett lagstadgat krav på lagring, exempelvis bokföringsregler, eller när det finns andra legitima skäl till varför uppgifterna måste sparas, till exempel obetalda skulder.

    Du kan när som helst återkalla ditt samtycke till att låta oss behandla dina personuppgifter. Begäran om registerutdrag, information, rättning av felaktiga uppgifter eller radering av uppgifter skickas till:

    Ted Bernhardtz Group Järntorgsgatan 8

    413 01 Göteborg

    Informationen kommer att sändas till din folkbokföringsadress.

    Du har vidare rätt att i förekommande fall inge klagomål till Datainspektionen som är tillsynsmyndighet för behandling av personuppgifter.

    Hur skyddas dina uppgifter?

    Ted Bernhardtz arbetar ständigt med att vidta alla lämpliga tekniska och organisatoriska åtgärder som i varje enskilt fall krävs för att skydda dina personuppgifter och i övrigt säkerställa att behandlingen sker enligt gällande lagstiftning.

    Cookies

    Ted Bernhardtz webbplats använder små textfiler, så kallade cookies, för att underlätta ditt surfande på sidan. Vi använder framförallt cookies för att samla in statistik om användarnas besök. Du kan läsa mer om vår användning av cookies på vår webbplats www.tedbernhardtzgroup.com

    Uppdatering av denna integritetspolicy

    Ted Bernhardtz gör löpande ändringar i denna integritetspolicy. En ny version blir gällande när den görs tillgänglig på våra webbplatser www.tedbernhardtzgroup.com.

    Kontaktinformation

    Tveka inte att kontakta oss om du har några frågor om vår behandling av dina personuppgifter. Vår kontaktinformation hittar du nedan.

    Ted Bernhardtz Group Järntorgsgatan 8

    413 01 Göteborg

    Denna integritetspolicy är gällande fr.o.m. den 15 Maj 2018

  • CONTACT US
    CONTACT TED BERNHARDTZ

    Sometimes there may be issues that you need to talk to someone about. You may have questions about our garments, sizes, or if you have had any problems with your order? We are at your service monday to friday from 08:30 to 17:00.

    You can contact us using the form below and we will respond by email, customersupport@tedbernhardtz.com or call us at tel. +46(0)725443713.

    Remember, no question is too stupid or unnecessary. We are happy to help.
    Ted Bernhardtz